About the Keynova Study
Each year, Keynova (formerly Dynatrace) looks at the digital capabilities that insurance companies offer to their customers. They use more than 300 individual criteria to rank digital tools, evaluating four key components:
- Functionality
- Ease of use
- Privacy and security
- Support and access
In their 2022 study, The Hartford scored the top rank overall and was named the No. 1 carrier for:
- Acquisition
- Serv.
- Reclamac.