Last Updated March 2024
The Hartford values your trust and is committed to the responsible management, use and protection of personal information. This California Consumer Privacy Act, as amended by the California Privacy Rights Act, (“CCPA”) Privacy Policy and Notice at the Time of Collection (“CCPA Notice”) is applicable to the personal information collected by The Hartford Financial Services Group, Inc. and its affiliates listed aquí (collectively, “The Hartford”), about California residents (defined by the CCPA as “consumers”) to the extent the personal information is subject to the CCPA.
This CCPA Notice informs consumers, at or before the time of collection of consumers’ personal information, of the categories of personal information The Hartford collects from them and the purposes for which the categories of personal information will be used. This CCPA Notice also provides consumers with a description of The Hartford’s online and offline practices regarding the collection, use, and disclosure of personal information and the rights of consumers regarding their personal information pursuant to CCPA.
This CCPA Notice does not apply to consumers’ personal information exempted from the CCPA, such as personal information collected pursuant to (i) the federal Gramm-Leach-Bliley Act and its implementing regulations or the California Financial Information Privacy Act; or (ii) certain medical and health information covered by HIPAA. Further, this Privacy Notice does not apply to our current or former employees, who should refer to The Hartford’s internal policies, including The Hartford’s Employee CCPA Privacy Policy and Notice at Time of Collection with respect to the privacy of employee data. Former Employees may find the Employee CCPA Privacy Policy and Notice at Time of Collection in the Plan Information and Notices section in their Fidelity online account for The Hartford Investment and Savings Plan or request a copy by emailing ConsumerPrivacyInquiriesMailbox@thehartford.com.
This CCPA Notice supplements, and does not replace, other applicable policies, practices and privacy notices that may relate to specific business relationships consumers have with The Hartford or to certain products or services, such as our Online Privacy Policy.
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- Personal Information We Collect, Use, Disclose, Share, or Sell
- Personal Information We Collect, Use, Disclose, and for What Purposes
- Sources from Which Personal Information Is Collected
- Business or Commercial Purpose(s) for Which Personal Information Is Collected, Disclosed, or Shared
- Categories of Third Parties with Which Personal Information is Shared or Disclosed
- Additional Details about Our Collection and Uses of Your Personal Information
- Criteria Used for the Retention of Your Personal Information
- CCPA Privacy Rights
- Contact for More Information
- List of Affiliates
Personal Information We Collect, Use, Disclose, Share, or Sell
We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”). Depending on the nature of your relationship with The Hartford, we may collect, and within the last twelve (12) months we may have collected, the following categories of personal information from the sources identified below for the business and commercial purposes indicated, and shared such categories of personal information with the specified categories of third parties.
Personal Information We Collect, Use, Disclose, and for What Purposes
Depending on the nature of your relationship with The Hartford, we may collect and use the following types of personal information, as categorized by the CCPA and described below:
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Category of Personal Information
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Examples of Personal Information Collected
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Identifiers
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Examples include but are not limited to: a real name, alias, postal address, unique personal identifier, social security number, driver’s license number, or other similar identifiers.
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Personal Information Categories Listed in the California Customer Records Statute (Cal. Civ. Code 1798.80(e))
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Examples include but are not limited to: a name, signature, social security number, address, telephone number, driver's license or state identification card number, insurance policy number, education, employment information including history, financial information including bank account number, medical information, or health insurance information.
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Characteristics of protected classifications under California or federal law
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Examples include but are not limited to: age, citizenship, marital status, medical condition, physical or mental disability, gender, veteran or military status.
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Commercial information
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Examples include but are not limited to: records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
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Biometric information
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Examples include but are not limited to: voice recordings of telephone calls with The Hartford; photographic and video images; sleep, health, body movement or exercise information, to the extent “biometric information” as defined by the CCPA.
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Internet or other electronic network activity information
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Examples include but are not limited to: browsing history, search history, information regarding a consumer’s interaction with an Internet Web site, application, or advertisement. For more information about our online data collection practices, please review our Online Privacy Policy.
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Geolocation data
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Examples include but are not limited to: physical location and/or movements.
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Audio, electronic, visual, thermal, olfactory, or similar information
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Examples include but are not limited to: photographs, or recordings of telephone calls.
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Professional or employment-related information
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Examples include but are not limited to: employer name, positions held, physical demands of positions held, and salary information.
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Non-public education information (as defined in the Family Educational Rights and Privacy Act (20 U.S.C. § 1232g, 34 C.F.R. Part 99))
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Examples include but are not limited to: education records and transcripts.
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Inferences drawn from other personal information
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Examples include but are not limited to: information used to create a profile about a consumer based on information collected above, reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
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Sensitive Personal Information
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Examples include but are not limited to: SSNs and other government identification numbers, financial account credentials, racial and ethnic origin, and health information.
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Sources from Which Personal Information Is Collected
We may collect your personal information from the following sources:
- Directly from you, such as when you fill out an application or file a claim, or from your transactions with us
- From third parties as permitted by law, including, but not limited to, agents and brokers, our service providers, consumer reporting agencies, your healthcare provider, your pharmacy provider, and your employer or other group policyholder, if applicable
Business or Commercial Purpose(s) for Which Personal Information Is Collected, Disclosed, or Shared
Examples of purposes for which your personal information may be collected, or disclosed include, but are not limited to:
- Providing you with the services that you request, such as by completing transactions, processing claims, or providing a quote for one of our products
- Performing our services, such as underwriting, pricing, and administering insurance coverage
- Communicating with you, including to respond to inquiries
- Providing you with information, including communications and interest-based advertisements and marketing communications
- Informing you of job opportunities and evaluating your suitability for a job
- Developing, operating, delivering, maintaining, improving, enhancing, and protecting the services we provide
- Monitoring, analysis, modeling, and research, including of trends, usage, advertising-related services, and other insurance services
- Enhancing the safety and security of the services and preventing fraud, or protecting our or our customers’ rights or property
- Enforcing applicable terms and conditions and other applicable policies
- Complying with applicable laws
- Responding to governmental inquiries or requests
- Complying with valid legal processes
- Protecting the rights, privacy, safety or property of https://www.thehartford.com visitors, users of our services, customers, and the public
- Permitting us to pursue available remedies or limit the damages that we may sustain
- Enforcing our terms of service
Categories of Third Parties with Which Personal Information is Shared or Disclosed
Examples of third parties we may share your personal information with include, but are not limited to:
- Affiliate companies
- Financial service providers, such as independent agents, brokerage firms, and insurance companies
- Website hosting or information technology consulting service providers
- Marketing and promotion service providers
- Data analysis service providers
- Legal service providers
- Accounting service providers
- Administrative service providers
- Security service providers
- Application service providers
- Nonaffiliated companies with whom we have a marketing or other business relationship, including nonaffiliated financial service providers with whom we jointly market products, or consumers’ employer groups to whom we provide services.
Additional Details about Our Collection and Uses of Your Personal Information
“In the event there is a change or contemplated change in the corporate structure of The Hartford, such as a merger, consolidation, sale, liquidation or transfer of substantial assets, The Hartford may disclose your personal information and may, in its sole discretion, transfer, or assign personal information collected on and through our services, including your personal information, to one or more affiliated or nonaffiliated third parties.
Depending upon the nature of your relationship with The Hartford, we may share data collected through third party cookies for the purposes of cross-context behavioral advertising. We do not sell your personal information. The Hartford’s websites are not directed to minors under 16 years of age. Therefore, we do not knowingly sell or share the personal information of minors under 16 years of age. Please refer to our Online Privacy Policy for more information on how to manage third party cookies.
We do not use or disclose sensitive personal information for purposes other than the following:
(1) To perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services.
(2) To prevent, detect, and investigate security incidents that compromise the availability, authenticity, integrity, and or confidentiality of stored or transmitted personal information, provided that the use of the consumer’s personal information is reasonably necessary and proportionate for this purpose.
(3) To resist malicious, deceptive, fraudulent, or illegal actions directed at the business and to prosecute those responsible for those actions, provided that the use of the consumer’s personal information is reasonably necessary and proportionate for this purpose.
(4) To ensure the physical safety of natural persons, provided that the use of the consumer’s personal information is reasonably necessary and proportionate for this purpose.
(5) For short-term, transient use, including, but not limited to, nonpersonalized advertising shown as part of a consumer’s current interaction with the business, provided that the personal information is not disclosed to another third party and is not used to build a profile about the consumer or otherwise alter the consumer’s experience outside the current interaction with the business.
(6) To perform services on behalf of the business, provided that the use of the consumer’s personal information is reasonably necessary and proportionate for this purpose. For example, we may use the information for maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of the business.
(7) To verify or maintain the quality or safety of a product, service, or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured by, manufactured for, or controlled by the business, provided that the use of the consumer’s personal information is reasonably necessary and proportionate for this purpose.
(8) For purposes that do not infer characteristics about the consumer.
You may make up to two disclosure requests in any 12-month period.
Criteria Used for the Retention of Your Personal Information
Records, including Personal Information, are retained based on an internal Records Management Policy and Record Retention Schedule which has retention periods set in accordance with various applicable legal obligations including local, state and federal requirements. Personal Information will not be retained beyond a reasonably foreseen need to hold the information for legal or business purposes consistent with the Policy and Schedule. Occasionally, legal obligations will require the company to maintain certain Records past their established retention periods until the legal hold has been removed.CCPA Privacy Rights
CCPA creates a number of consumer privacy rights for certain California residents, to the extent their personal information is covered by CCPA. CCPA does not apply to personal information collected pursuant to (i) the federal Gramm-Leach-Bliley Act and its implementing regulations or the California Financial Information Privacy Act; or (ii) certain medical and health information covered by HIPAA.
For details about how to submit a consumer request, you can visit our sitio web, llame al 800-555-4102, or email ConsumerPrivacyInquiriesMailbox@thehartford.com.
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
When you submit a verifiable consumer request, we will take steps to verify your request by email or telephone call. In some cases, we may request additional information in order to verify your request or where necessary to process your request. If we are unable to adequately verify a request, we will notify you. Authorized agents will be required to provide signed permission demonstrating that they have been authorized by the consumer to act on their behalf, or we may require that the relevant consumer directly verify their identity and the authority of the authorized agent.
We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
In accordance with CCPA, we may not respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Right to Know
To the extent that your data is in-scope for CCPA’s privacy rights, you have the right to request that we disclose to you certain descriptions and categories of the personal information we collect, use, disclose, share, or sell about you. For example, you may request the following:
(1) The categories of personal information we have collected about you,
(2) The categories of sources from which the personal information is collected,
(3) The business or commercial purpose for collecting, selling, or sharing personal information,
(4) The categories of third parties to whom we disclose the personal information, and
(5) The specific pieces of personal information we have collected about you.
Right to Request Deletion
To the extent that your data is in-scope for CCPA’s privacy rights, you have the right to request that we delete your personal information. Please be aware, however, that California law allows us to retain your personal information under certain conditions, even if you have asked us to delete it, such as when retaining your personal information is necessary for us to complete a transaction with you or provide you with a good or service you have requested.
Right to Request Correction
You have the right to request that we correct your personal information if the information we have is inaccurate.
Right to Opt-Out of Sharing of Personal Information for Cross-Context Behavioral Advertising
You have the right to opt out of the sharing of your personal information with third parties for the purpose of cross-context behavioral advertising. For example, when you visit our websites, we may use cookies and similar tools to make certain data available to third-party marketing and advertising partners who help us improve and deliver advertising.
You can opt out of this sharing by filling out and submitting the California Privacy Rights Act Opt-Out Form. You may also enable an opt-out preference signal on your web browser, such as the Global Privacy Control. We apply such opt-out preference signals in accordance with the CCPA to the extent we know the identity of the requestor.
Right to Non-Discrimination for Exercise of Consumer Privacy Rights
CCPA prohibits discrimination against individuals who have chosen to exercise any of the privacy rights described above. We will not discriminate or retaliate against you because you have chosen to exercise any of your privacy rights provided by the CCPA.
Changes to This CCPA Notice
We reserve the right to amend this CCPA Notice at any time in order to address future developments of The Hartford, our services, the CCPA or implementing regulations, or changes in industry or legal trends. We will post the revised CCPA Notice on this page, and otherwise comply with any requirements of CCPA regarding changes to this CCPA Notice. You can determine when the CCPA Notice was revised by referring to the “Last Updated” legend on the top of this page. Any changes will become effective upon the posting of the revised CCPA Notice on the Website. By continuing to use our services following such changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this CCPA Notice, in whole or part, you can choose to not continue to use our services.
Contact for More Information
If you have any questions or comments about this CCPA Notice, or The Hartford’s privacy policies or practices, please contact us by telephone at 800-555-4102, write to us at The Hartford – Consumer Rights and Privacy Compliance Unit, Mail Drop: HO1-09, 1 Hartford Plaza, Hartford, CT 06155, or via email at ConsumerPrivacyInquiriesMailbox@thehartford.com.
List of Affiliates
This CCPA Notice is being provided on behalf of The Hartford Financial Services Group, Inc. and its affiliates (including the following as of March 2024), to the extent required by the CCPA and implementing regulations:
1stAGChoice, Inc.; Access CoverageCorp, Inc.; Access CoverageCorp Technologies, Inc.; Business Management Group, Inc.; Cervus Claim Solutions, LLC; First State Insurance Company; FTC Resolution Company LLC; Hart Re Group L.L.C.; Hartford Accident and Indemnity Company; Hartford Administrative Services Company; Hartford (Asia) Limited; Hartford Casualty General Agency, Inc.; Hartford Casualty Insurance Company; Hartford Corporate Underwriters Limited; Hartford Fire General Agency, Inc.; Hartford Fire Insurance Company; Hartford Funds Distributors, LLC; Hartford Funds Management Company, LLC; Hartford Funds Management Group, Inc.; Hartford Holdings, Inc.; Hartford Insurance Company of Illinois; Hartford Insurance Company of the Midwest; Hartford Insurance Company of the Southeast; Hartford Insurance, Ltd.; Hartford Integrated Technologies, Inc.; Hartford Investment Management Company; Hartford Life and Accident Insurance Company; Hartford Lloyd’s Corporation; Hartford Lloyd’s Insurance Company; Hartford Management, Ltd.; Hartford Management (UK) Limited; Hartford Productivity Services LLC; Hartford of the Southeast General Agency, Inc.; Hartford of Texas General Agency, Inc.; Hartford Residual Market, L.C.C.; Hartford Specialty Insurance Services of Texas, LLC; Hartford STAG Ventures LLC; Hartford Strategic Investments, LLC; Hartford Underwriters General Agency, Inc.; Hartford Underwriters Insurance Company; Hartford Underwriting Agency Limited; Heritage Holdings, Inc.; Heritage Reinsurance Company, Ltd.; HLA LLC; Horizon Management Group, LLC; HRA Brokerage Services, Inc.; Lattice Strategies LLC; Maxum Casualty Insurance Company; Maxum Indemnity Company; Maxum Specialty Services Corporation; Millennium Underwriting Limited; MPC Resolution Company LLC; Navigators Holdings (UK) Limited; Navigators Insurance Company; Navigators Management Company, Inc.; Navigators Specialty Insurance Company; Navigators Underwriting Limited; New England Insurance Company; New England Reinsurance Corporation; New Ocean Insurance Co., Ltd.; NIC Investments (Chile) SpA (Chile); Nutmeg Insurance Agency, Inc.; Nutmeg Insurance Company; Pacific Insurance Company, Limited; Property and Casualty Insurance Company of Hartford; Sentinel Insurance Company, Ltd.; The Navigators Group, Inc.; Trumbull Flood Management, L.L.C.; Trumbull Insurance Company; Twin City Fire Insurance Company; Y-Risk, LLC.