Special Investigations Unit

Insurance fraud is not a victimless crime. According to the National Insurance Crime Bureau (NICB), insurance fraud is ranked as the second most expensive white-collar crime in the United States, costing the nation upwards of $80 billion per year. What does this mean for you, the consumer? The Coalition Against Insurance Fraud reports these crimes are costing U.S. families approximately $950 per year in increased premium.
Here at The Hartford, we are working diligently to protect you. Our Special Investigations Unit takes a comprehensive approach in identifying emerging fraud trends, uncovering suspect claims, and conducting thorough investigations in an effort to minimize this multi-billion dollar problem. With access to sophisticated technologies and skilled investigators, The Hartford is continuously working to identify, prevent, and deter suspect claims. The Hartford’s SIU organization consists of the following:
  • Investigative Experts utilizing worldwide investigative capabilities through the use of internal resources and an extended vendor network.
  • A Forensic Data Analytics Unit that employs highly sophisticated analytic applications and industry leading predictive models to identify aberrant behaviors at the onset and throughout the life of claims. Included are forensic business intelligence approaches used to identify emerging trends in the industry as a measure to build out deterrence before any industry issues impact the business and our customers.
  • Specialty Operations consisting of dedicated teams focusing on questionability in areas such as Medical Fraud & Abuse, Fire Investigations, Premium Evasion matters, Life & ADD, as well as compliance and recovery areas.
  • An Intelligence Operations & Strategic Investigations Team conducting background investigations and proactive screenings through the utilization of predictive and analytical models.

Fraud Hotline

To report suspected fraud, call The Hartford’s Fraud Hotline at 800-547-9276.
You can also report fraud directly to the National Insurance Crime Bureau by calling 800-835-6422 or texting the keyword “FRAUD” to 847411.