Building a Solid Foundation
Early on in his career, Bilodeau worked as a claims adjustor, an experience that shaped his career for decades to come.
“Claims gave me a solid understanding of how to analyze a policy and read policy language – something that I’ve carried with me in all of my roles since,” Bilodeau. “When I moved to sales it wasn’t just about selling products, there was a whole risk management component that I could bring to the table.”
His claims experience and ability to analyze coverage enabled him to provide additional value to customers, including explaining what their exposures were and the potential solutions.
A foundation in claims prepared him for later roles selling policies both direct to consumers and through agents, underwriting and more, creating a mosaic that enabled Bilodeau to see the complete picture of the interaction between carrier, agent and consumer.
“I understand how hard it is to write a policy, and how hard it is to get someone to buy a policy,” said Bilodeau. “It’s not just about the product or price – it’s about all of the additional value you bring.”
Walking a Mile in Your Shoes
People buy from people they trust and people they believe, and Bilodeau’s experience has taught him another way to facilitate trust – attitude.