GRP Claims

A Philosophy of Empowerment

Our mission is to help people return to a productive lifestyle by providing risk management experience, tools and resources during a time of disability. We focus on abilities, not limitations. We help provide income replacement to insured members, death benefits to beneficiaries and deliver outstanding service in all that we do.

Our Claims to Fame: Quality, Fairness, Customer Satisfaction

We administer claims for life, voluntary and disability clients, focusing on quality and accuracy.
  • Leveraging industry-leading claims best practices while incorporating client-specific contract language
  • Delivering outcome-driven claims results based on customized claims solutions
  • Providing broad and deep knowledge of claims experience with a strong focus on excellence in customer service

Customer Service: Automatically Going Beyond the Call

GRP Fulfills the Promise of Excellent Claims Handling Daily With All of the Following:

  • Rapid response: GRP Claims Service team answers all inbound calls from claimants, policyholders and their representatives
  • Privacy: We maintain client privacy using dedicated toll-free phone numbers
  • Easy access: Our GRP call center offers interactive voice response (IVR) and after hours voice-mail to ensure an optimal service experience
  • High quality communication: All front-end claims staff members utilize the latest telephonic technology to ensure proper call routing and clear communication. This includes screen and call recording capabilities
  • Language translation capabilities: Our in-house staff and language partners help ensure that your employees receive accurate information in their preferred language

Net Promoter Compared to Industry Benchmark

Net Promoter Score (NPS) is derived using a single question from the claimant survey:
“Based on your disability claim experience thus far using a scale of 0 to 10, where 10 is the highest score possible and 0 is the lowest score possible, how likely is it that you would recommend your group disability carrier to a friend, colleague, or family member?”

Our People Make the Difference

GRP offers a diverse and dedicated team of claims professionals and a broad network of clinical specialists and resources. They include:
  • Ability analysts who manage each and every claim according to provisions of the contract and client-specific requirements
  • Medical and vocational case managers who average over 15 years of experience
  • A claims management team that collaborates to make sure claims issues are promptly addressed and resolved
  • A dedicated training resource available for all team members to ensure our knowledge enhances the service we provide
Group Reinsurance Plus® is a segment of the Group Benefits division of The Hartford Financial Services Group, Inc. The Hartford Financial Services Group, Inc., (NYSE: HIG) operates through its subsidiaries, including underwriting company Hartford Life and Accident Insurance Company, under the brand name, The Hartford®, and is headquartered at One Hartford Plaza, Hartford, CT 06155. For additional details, please read The Hartford’s legal notice at Todos los beneficios están sujetos a los términos y condiciones de la póliza. Policies underwritten by the underwriting company listed above detail exclusions, limitations, reduction of benefits and terms under which the policies may be continued in force or discontinued.
7531a NS 08/22