Introducing Empathy
We’ve enhanced our life insurance offering to include a new collaboration with Empathy.1 Your clients can now offer their employees more than just financial protection for their families. Hartford-insured individuals can now gain peace of mind with the support available for planning their legacy, while their beneficiaries will have access to compassionate care upon their loved one’s passing.
Empathy Services Available for Hartford Customers
Empathy can help employees prepare themselves and their loved ones long before a life claim is ever filed. This service can be readily available to offer empathetic support during the delicate time following a loss.
Pre-planning Services for Employees and Their Dependents
Empathy helps with pre-planning to ease the family’s burden down the line, including:
- Step-by-Step Checklist: A list offering in-depth task guidance.
- Expert Care Team: On-demand advice and compassionate support.
- Will Preparation: Tools to streamline the process of creating a will.
- Funeral Planning: Assistance organizing funeral logistics in advance.
- Burial Arrangements: Information to guide families through this decision.
Post-Loss Services for Beneficiaries
Empathy offers holistic support for beneficiaries as they navigate the challenges that follow a loss, including:
- Expert Care Managers: A team of professionals available to support families through necessary tasks and help coordinate and manage their to-do lists.
- Personalized Care Plan: A step-by-step roadmap tailored to each family's needs, to guide them through the various loss-related topics.
- Estate Settlement: Resources to help families understand the estate process – from probate to estate administration and much more.
- Grief Support: Tools and insights backed by grief experts to walk families through difficult days and challenging emotions.
The above suite of services is complimentary to families in need who are insured through The Hartford.
“We understand how devastating and stressful it can be to lose a loved one,” says Sherri Enxuto, director of life insurance products for Group Benefits at The Hartford. “Educating your clients and their workers about the valuable benefits available to them can help ease the burden on their families by both preparing for the future and having resources on hand when the time comes.”
Putting Clients First: Empathy Rounds Out the Beneficiary Experience
At The Hartford, we know your clients’ top priority is their employees, covered dependents and their beneficiaries. To help employers support these individuals, we’ve combined the technology of our enhanced life digital claims platform with the empathetic, caring touch of our experts.
“We’re pleased to provide a suite of concierge services that aligns with the needs of today’s beneficiary,” says Seeta Nadeau, product management lead for Group Benefits at The Hartford. “Our collaboration with Empathy allows us to provide employers the capabilities to meet the diverse and changing needs of multi-generational beneficiaries. Whether they prefer support through a digital app, desktop or want to interact one-on-one with a care manager, we have resources for everyone.”
To learn more about our benefits beyond insurance and Empathy, consult your representative at The Hartford.
