Our new Life Claims Digital Experience (LCDE) offers your employer clients a claims submission tool that’s fast, straightforward and efficient to administer. That means employees and beneficiaries get timely decisions and payments for Life Insurance claims.
What Is the Life Claims Digital Experience?
When it’s time to file a claim, our enhanced experience supports your clients with a simple claim submission process, immediate confirmation of claim receipts and a comprehensive dashboard for claims management. Features that enhance the claims experience include:
- Streamlined dashboard view: A sleek and organized overview for employers to see all claim activity. It allows them to track, search, manage and get immediate confirmation of claims submissions all in one place.
- Easy filing: Easy-to-use filing features, like pre-populated information about employees, beneficiaries and eligibility. Your clients can spend less time filing claims and get faster benefit decisions.
"We know employers want a faster, more intuitive claims submission process. Our new digital experience meets their needs and saves them time and energy,” says Seeta Nadeau, head of life and accident products for Group Benefits at The Hartford. “Our streamlined claims process has user-friendly capabilities that are as efficient as an online shopping experience. Employers enter the information, get a confirmation and know the status of their claim, all in one place.”
The new digital experience removes delays in the claims submission process, like waiting for a claim status in the mail. It also provides real-time information to confirm if the beneficiary received the funds.
“Our customers shared with us that they’d like the intake process to be easier. We used this feedback to modernize our approach to the life claims experience by developing more user-friendly capabilities with our own technology,” says Nadeau.
Compassionate Support Beyond the Claim
The enhancements to LCDE are part of a broader effort to create an end-to-end experience that meets employers, employees and beneficiaries where they are.
“The timesaving capabilities create a modern claims experience that takes your clients’ needs into account,” Nadeau says.
Contact your local employee benefits representative for more information about our Life Claims Digital Experience.
