London Commercial Insurance Claims

Superior Claims Management

You can count on our professionals to handle complex claims with integrity, clear communications, swift decision-making and a strong focus on protecting your clients’ interests.
If your client experiences a loss, one of our senior claims professionals will be actively involved in the management and oversight of the claim until it is successfully resolved.
When submitting an inquiry please provide the full name of the policyholder and a policy number, if known.


We are a paperless office and therefore request that all communications are via email.
Nick Doyle 
International Head of Claims 
Anthony Durnford
International Technical Claims Manager 
Natalie Rose
International Claims Optimisation Manger 
Sam Catlin 
International Core Claims Manager – Marine, Energy & PV&T
Alessandra Vona
International Core Claims Manger – Financial Lines & Casualty 
Ray Hu 
Asia Claims Manager
If there are unusual circumstances that require original or hard copy documents to be sent by post, please send them to:
FTAO: Claims Manager
The Hartford
8th Floor, 6 Bevis Marks
Bury Court, London


We are dedicated to providing you with a high level of service and endeavor to maintain this at all times. If you feel our service does not meet the standards you expect, please contact us as soon as possible.
Download Information on how to provide feedback or file a complaint.