Savvy leaders have long known that fostering a better culture can help increase productivity and reduce the vast costs of employee turnover. But mid-pandemic, it’s become more important than ever as employers navigate myriad workplace setups including remote, hybrid and on-site with COVID-19 protocols.
"Managers need to realize the impact of work culture on morale, productivity and turnover," says Heidi Lynne Kurter, a workplace culture consultant and leadership coach. She teaches leaders to prioritize people over results.
This may seem counterintuitive, but as Kurter explains, poor employee morale often seeps into work output and client relationships, leading to lower-quality products, services and customer experiences.
Employee satisfaction strengthens job performance and retention. The great resignation we’re all reading about? It largely stems from burnout and psychological exhaustion, prompting employees to look for new, more nurturing employers. The Hartford’s Future of Benefits Pulse Survey found that the more burnout employees are experiencing, the more likely they are to look for a new job. Of the U.S. workers who say they are “extremely likely” to look for a new job in the next six months, 55% say they “always feel burned out” and 16% say they “often feel burned out.”