When it comes to keeping employees safe, The Hartford makes worker wellbeing a key priority – and focuses on leveraging data and analysis to create innovative practices.
When Amazon broke ground for its Air Hub in Lexington, Kentucky in 2019, the retailer partnered with The Hartford for an on-site injury prevention and clinical services program. The goal was to keep its workers safe and healthy on the construction site. The Hartford’s on-site program gives Amazon’s construction workers access to:
- First aid treatment
- Wellness programs
- Injury Prevention strategies and tips
A year later, Amazon partnered again with The Hartford while building its HQ2 in Arlington, Virginia.
The Hartford offers a solution that incorporates claims management, risk control, and on-site medical and drug testing. This solution is a thorough and efficient combination of strategies that drive more efficiency and collaboration – while helping to keep employees safe.
Throughout the four-year partnership at HQ2, Amazon is seeing a significant return on their investment, resulting in a substantial amount of avoided workers’ compensation claims – and protecting the health and safety of over 5,600 workers. Based on on-site data, 92% of workers who were treated by an on-site clinician returned to work the same day, resulting in a decreased time away from work and a more productive workforce.
Josh Janes, regional vice president of construction at The Hartford, added that an offering like the injury prevention services program is a valuable asset for businesses.
“When it comes to employee injuries, construction is one of the most dangerous industries just because of the nature of the work,” Janes explained. “Having an on-site program with the goal of preventing and treating any injuries is a win-win scenario. Workers stay safe on the job, and construction businesses don’t suffer from productivity losses.”
The success of the injury prevention services program wouldn't be possible without The Hartford's innovative work with claims data analysis.
“We’ve invested more than $120 million on claim and data systems and staff,” said Mary Nasenbenny, chief claims officer at The Hartford. “Our systems and data experts enable us to analyze our vast datasets to proactively identify actionable insights that help create better outcomes for both employers and their employees.”
Data Is Power
The risks and challenges that businesses face are constantly evolving. The Hartford knows this and to keep up with changes, it must maintain a forward-thinking mindset and innovate. It’s why the company has put an emphasis on claims data and using predictive analytics to improve outcomes for the last 13 years.
“As a leading provider of workers’ compensation and group benefits, we have the largest and richest source of data related to successfully and safely return employees to work. But that data is only as good as it’s used,” Nasenbenny said. “Our insights and solutions can provide a roadmap for employers to even prevent claims from occurring in the first place.”
While having access to large claim data sets is a good thing, knowing how to use the information is where the value is. With more than 125 claims data and analytics experts, the company has a team dedicated to leveraging the data to build innovative, integrated offerings for customers.
“Having data is one thing, using the data is another. Understanding how to use it well is what’s most important,” said Dana Blasko, vice president of performance analytics at The Hartford. “Just because you can measure something, it doesn’t mean you should; it’s important to consider why you want to watch a metric and at what granularity is appropriate to monitor it, so you drive the right behavior and outcome for all parties involved.”
The Hartford’s Insight FactoryTM
The Hartford created the Insight Factory,TM a multi-faceted process that creates new insights based on claims data and actionable solutions.