We put a lot of thought into our vendor relationships to ensure that your clients get the best support services in the industry for their employees. As we learn more about the needs of the populations we serve, we continue to recognize the importance of mental health, especially for health care employees. After announcing our recent collaboration with Marvin Behavioral Health, we compiled a list of answers to common questions your clients may be asking. John Bracaglia, chief executive officer and founder of Marvin, and Mandy Phillips, assistant director of health care product management at The Hartford, share their insights about our collaboration.
What Unique Mental Health Challenges Do Health Care Employees Face?
John: Health care workers face difficult, irregular hours in challenging, stressful work environments. Hospital staff increasingly talk about being emotionally exhausted. Other unique mental health challenges include high levels of stress and burnout, exposure to traumatic events, emotional strain from patient care, stigma around seeking help and the pressure to maintain high levels of performance amid demanding work environments.
Why Is The Hartford Best Suited To Support the Needs of the Health Care Industry?
Mandy: Between the sheer size of the population we serve, the length of time we’ve served them and our dedicated teams that focus on health care workers, we’re well-equipped to meet the specific needs of employees in this industry.
For more than 30 years, our experienced customer service and claims teams have been dedicated exclusively to working with health care groups. Today, we insure 1 in every 7 health care workers.1 We also share a common goal and vision with Marvin - to provide the highest level of services, support and care for health care workers.
How Does Marvin Address the Needs of the Health Care Industry?
John: Marvin is the first and only mental health service designed specifically for physicians, nurses and other health care employees. Le ofrecemos:
- Top-rated therapists specifically trained in supporting health care workers
- 24/7 coverage – including nights and weekends - to accommodate irregular work hours
- Resources to help navigate acute crisis scenarios
- Integrated group therapy and mental health workshops focused on stress reduction strategies, effective communication, boundary setting and moral injury
These strategic and effective clinical mental health support options help employees to mitigate burnout, depression, anxiety and substance misuse.
For employers, Marvin provides an integrated mental health management system that evaluates employee burnout, job satisfaction and workplace engagement. We're a trusted collaborator that can help employers identify burnout and other behavioral health concerns, and design strategies to improve them.
Why Would an Employee Benefits Carrier and a Mental Health Care Provider Work Together?
John: Mental illness is the single greatest cause of worker disability worldwide.2 Untreated mental health conditions cost U.S. companies billions every year.2 Our integration with The Hartford helps to manage an employee’s disability conditions or time away from work with support from a specially trained, licensed therapist, leading to easier claims processing and a smoother transition back to work.
Our collaboration helps to reduce health care worker burnout, depression, anxiety, and improve mental health and wellness in the health care industry. Caring for health care workers’ mental well-being can save money, reduce turnover and increase productivity.
What Obstacles Do Employees Typically Face When Accessing Their Mental Health Benefits?
Mandy: The biggest obstacles to using mental health benefits are access and stigma. Access, especially for health care workers, is tricky. It can be difficult to find a therapist and even more challenging to locate one who is well-versed in the specific needs of health care employees.
Health care workers face unique pressures and difficulties due to the nature of their work. They need an equally unique therapist who can treat them successfully.
How Does Marvin Make a Meaningful Impact on the Health Care Industry?
John: Marvin’s mission is to end the one-size-fits-all approach to mental health. Our licensed therapists are experienced in the health care industry and understand the unique issues that health care workers face. We integrate evidence-based interventions that help health care workers build a culture of wellness and improve mental health outcomes.
Our philosophy is to take a longer-term approach. We focus on supporting the goals of the employers we work with while also improving access to mental health services for health care workers. Our numbers speak for themselves. These data points illustrate the positive impact Marvin has had on the health care industry:2
- Hospital workers report an 82% increase in productivity and focus after accessing our services.
- Clinical improvement is seen in 88% of our members across various races and ethnicities, underscoring our commitment to inclusive care.
- Within a month, 40% of our nurse and physician users report significant mental health improvements.
- Our data shows that 80% of workers who sign up for our services stay in their roles.
To learn more about our employee benefits solutions and collaboration with Marvin Behavioral Health, contact your representative at The Hartford.
