Chief Information and Operations Officer
Deepa Soni is the chief information and operations officer for The Hartford. She is responsible for leading technology strategy, vision and execution for all businesses and corporate functions and managing customer-facing operations. Soni, who joined the company in 2019, leads a team of 10,000 professionals across operations and technology, including business operations, enterprise call centers, claims and operations agile product management, business applications, infrastructure, architecture, data analytics, data science and information security.
Soni has more than 20 years of executive leadership experience at the intersection of business, operations and technology, driving business outcomes through streamlined operations and innovative and differentiated uses of technology and data. Her expertise includes digital transformations, agile product delivery, cyber, data analytics and process design.
She is also the executive sponsor for Women in Technology and the Young Professionals Employee Resource Group.
Before joining The Hartford, Soni was U.S. chief information officer for BMO Financial Group in Chicago. Prior to that, she was senior vice president and head of application development at M&T, leading technology strategy and delivery for the bank’s business lines. Earlier, she was head of the enterprise architecture group at KeyCorp where she oversaw enterprise-wide technology standards and governance, strategic technology planning, solution architecture and process re-engineering.
Soni holds a bachelor’s degree from Thapar Institute of Engineering and Technology in India and a Master’s in Science degree from Missouri University of Science and Technology. She has completed executive management programs at the University of Michigan and The Wharton School of the University of Pennsylvania. Soni also holds a patent for systems-driven process innovation.