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Small Commercial | Middle & Large Commercial
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JANUARY AGENT® NEWSLETTER
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New Year Starts With New Digital Features
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Recent investments in the EBC and My Account make it easier to process some of the most common policy changes and perform policy administration activities.
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Multiple Changes; One Request
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Multiple changes to a workers’ comp policy can now be made through one request including:
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Employer’s Liability Limits
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NEW! Waiver of Subrogation
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In most cases, a quote is produced instantly, and the changes are processed in real‑time.
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Real-Time Waiver of Subrogation Changes
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Existing waiver information displays on the screen so changes are easier to make. This includes the addition | removal of specific waivers, blanket waivers and scheduled third parties with an instant quote provided in most cases.
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Mid-term Manage Driver Changes
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Current licensed drivers display to make adding | removing drivers easier mid-term on commercial auto policies. License information is validated upfront for accuracy; changes are made automatically.
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Important Policy Documents Updates
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Annual Renewal Notice (ARN) eConsent Changes: Customers who have eConsented in TX, IL, GA and MD will now receive this document via email and not through the USPS. Additional states will be added in 2021.
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Workers’ Compensation Posting Notices: Customers who have eConsented will receive this document via email and no longer through the USPS.
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Customer Completion Letter Updates: Once a request has been fulfilled via phone or email, the completion letter will include a link to the completed request. This replaces attaching the initial service request to the completion letter.
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Statement of Premium Adjustment (SPA) Updates: To improve the customer experience, we’ve added a new letter that explains the type of audit, which includes updated language and disclosures.
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Visite el sitio Digital Capabilities page on marketing central for more ways our online service tools help you and your customers save time. And if your customers haven’t registered for My Account, encourage them to register today!
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The Hartford® is Hartford Fire Insurance Company and its affiliated property and casualty insurance companies, 690 Asylum Avenue, Hartford, CT 06155.
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© 2021 The Hartford.
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