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Small Commercial
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JANUARY AGENT® NEWSLETTER
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There’s probably no better feeling than knowing the endorsement request you just entered is complete as soon as you click SUBMIT REQUEST. That’s exactly the feeling you’ll get when submitting most Business Name and Mailing Address change requests through the EBC agent portal. No waiting. No wondering. No follow-ups. Just done. That’s because they’re now processed in real-time, which saves you time.
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Clients who’ve registered for My Account also benefit from real-time processing of these changes if submitted through My Account. Plus, clients serviced by our Policyholder Services team (PHS) can now also submit requests to manage property deductible, business personal property, and building coverage changes to their Spectrum Business Owner’s Policy in My Account.
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A Better Service Experience
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Think of the EBC agent portal as your “one stop” for all agency and client service activities. Submitting endorsement requests through the EBC guarantees you our best and quickest service experience. Compared to email, you’ve given the EBC higher marks for a better overall experience that delivers a higher percentage of first attempt resolutions.
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Remember that our new Endorsement Tracker lets you view the status of most endorsement requests submitted through the EBC (or by your customers through My Account). You can instantly view the history for any endorsements that are in progress or completed.
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See how our digital tools deliver more one and done experiences.
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The Hartford® is Hartford Fire Insurance Company and its affiliated property and casualty insurance companies, 690 Asylum Avenue, Hartford, CT 06155.
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Certain coverages vary by state and may not be available to all businesses. All Hartford coverages and services described on this page may be offered by one or more of the property and casualty insurance company subsidiaries of The Hartford Financial Services Group, Inc. In TX, this insurance is written by Sentinel Insurance Company, Ltd., Hartford Casualty Insurance Company, Hartford Lloyd's Insurance Company, Property and Casualty Insurance Company of Hartford, Hartford Underwriters Insurance Company, Twin City Fire Insurance Company, Hartford Accident and Indemnity Company and Hartford Fire Insurance Company. In CA by Sentinel Insurance Company, Ltd. (CA license # 8701) and its property and casualty insurance company affiliates.
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© 2020 The Hartford.
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