The Hartford      
         
     
 
Small Commercial
 
NOVEMBER AGENT® NEWSLETTER
 
         
     
 
Customer Self-Service: Surprising Ways it Benefits You
 
     
  92% of agencies say they benefit when their customers use online customer services.1 Some of these reasons include:  
     
 
    Lower call volumes
 
     
 
    Reduced expenses for customer service
 
     
 
    Improved customer satisfaction and retention
 
     
 
    Greater business development opportunities
 
     
  With 90% of customers expecting a self-service portal,2 My Account is a win for you and your customers.  
     
  Vea nuestra new marketing flyer that highlights benefits to your agency when your customers use online self-service options.  
     
  Visit marketing central to access additional marketing materials for our digital and agency automation capabilities.  
     
 
 
 
     
  1Agent Preferences for Policyholder Self Service. The Hartford. September 2019.  
     
  2The Hartford's online self-service data through September 2019.  
     
  The Hartford® is Hartford Fire Insurance Company and its affiliated property and casualty insurance companies, 690 Asylum Avenue, Hartford, CT 06155.  
     
  © 2019 The Hartford.